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QuickFIX Support
OCI offers three levels of support:
- ad-hoc hourly support on as-needed basis.
- Priority based support during normal business hours (with an SLA).
- 24 by 7 support provided by pager carrying engineers, (with an SLA).
OCI can provide platform specific support ensuring that your preferred OS and your compiler version are built and tested to meet your needs. OCI can provide new certified builds as, and when, you require them.
Bug fixes and configuration changes are submitted back to the open source community to ensure future QuickFIX version compatibility.
OCI can assist you with your exchange specific needs, internal extensions etc. to ensure you derive benefit from our experiences with connecting to many of the exchanges. For more details on how to establish a support contract, contact sales@ociweb.com.
Clients with an active support contract and a valid purchase order may make QuickFIX support requests. This requires a completed Problem Report Form (PRF) for either the Java version or C++ version. They should be submitted to support@ociweb.com. Where they will be triaged and assigned to an engineer. Requests should include detailed information regarding QuickFIX version, and platform characteristics. If you have isolated the issue by means of a test, please submit that test case as well.