Business Process Modeling and Redesign

Business processes are the natural business activities you perform that produce value, serve customers and generate income. Unfortunately, most organizations are not set up to manage processes. Instead they manage tasks. As a result, the needs of “global” process customers get lost as departments focus on “local” priorities. Inefficiency and waste become part of the system.

Process modeling is a simple yet powerful method of rediscovering your core business requirements and streamlining the ways they are achieved. In this seminar, you will learn how to: – Identify the business processes that most impact desired results – Document processes for business requirements or BPM initiatives – Recognize and remove activities that do not add value – Eliminate process flaws that are creating systemic problems – Develop business process requirements for “to be” processes – Engage business leaders, users and customers in process change efforts.


  • Use process management tools to understand and document the business needs
  • Use the system map to define process boundaries, identify stakeholders and capture input and output gaps
  • Document the current state of the business processes using the “best” tools and techniques
  • Define and capture most meaningful performance metrics
  • Analyze processes and develop future state
  • Use process tools to develop business requirements


This course is for Business Analysts, managers, project managers and IT professionals interested in learning about Business Process Modeling




  • Process Analysis and Business Analysis
    • BABOK knowledge areas
    • Process relevance to the business analyst’s job
    • Systems Thinking
      • System map and gap analysis
      • Linkage to requirements and stakeholders
  • Process Mapping
    • Flowchart essential
    • Top Down chart and exercise
    • Block diagram or flow chart
    • Activity chart and exercise
    • Workflow diagram
    • Cross-functional chart
    • Tool summary and tips
  • Analyzing and Improving Processes
    • What to look for
    • Levels of improvement
    • Future State maps
      • State Change chart
      • BPMN
    • Team workshop
    • Process measures
  • Translating Process Tools into Business Requirements
    • Use Cases
    • Requirements types and artifacts
    • Tying it all together


2 days (12 hours)

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