Business Process Series

Process Measurement and Improvement

Improving processes begins with the customer, be it internal or external. Understanding which customers and which requirements are most critical to your business determines which processes should be…

Process Innovation

Innovation, when added to solid process management techniques, creates sustainable operational excellence, i.e. advantages in speed, value, quality or cost that are unique to your organization. The…

Implementing Process Improvement and IT Upgrades

Implementing Process Solutions presents a practical, how-to approach that integrates a powerful combination of “soft” skills and “hard” skills: Techniques that will win widespread support for process…

Business Process Management and the Balanced Scorecard

This practical, two-day seminar will help you weave together the strategy, technology, and process initiatives to achieve the full, long-term potential of these investments. The key to solving this…

Lean Process Improvement Boot Camp

Lean Management focuses on the removal of waste – any activity or by-product that is not necessary to deliver the product or service your customer values. Removing waste or mud shortens service times,…
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