Implementing Process Improvement and IT Upgrades

Implementing Process Solutions presents a practical, how-to approach that integrates a powerful combination of “soft” skills and “hard” skills: Techniques that will win widespread support for process changes and methodologies to implement the solution effectively. It is chock full of tools, templates and techniques you can put to use right away. For companies that are investing significant financial capital in new technology or significant political capital in process improvement or re-engineering, Project Management for Process Improvement Initiatives is an essential seminar that will help your company realize its vision for the future.


  • Engage stakeholders to win support for process change
  • Evaluate factors that could hamper or foster implementation
  • Create effective process improvement project plans and controls
  • Implement the solution on time and within budget
  • Transition from implementation to day-to-day execution of the improved process
  • Measure and monitor results
  • Establish practices to sustain the gains in performance


Leaders of process improvement, kaizan, Lean or re-engineering teams, Process Managers and process improvement facilitators, Business analysts, Internal change agents, Managers or consultants who are installing BPM, ERP, CRM or similar technologies, or Senior leaders who are “Champions” of process/technology change.




The Challenge of Deployment and Integration

  • Why good solutions fail to be implemented
  • Why successful implementations aren’t sustained
  • The Process perspective of the Balanced Scorecard

Deployment: Seeing the Big Picture

  • Identifying and analyzing stakeholders
  • Evaluating the impact of potential solutions
  • Picking the “right” solution

Deployment: Enabling Change

  • Financial analysis
  • Organizational readiness
  • Picking the best team
  • Leveraging individual strengths and contributions
  • Dealing with resistance and conflict

Deployment: Executing the Solution

  • Project planning and control
  • Risk management and contingencies
  • Meeting scheduled performance targets
  • Transitioning activities

Integration: Living the Solution

  • What inhibits integration?
  • Validating success
  • Measuring and monitoring customer impacts
  • Looking for ongoing improvements


12 Hours (2 days)

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